Ausmed Podcasts

Ep. 13 - Know My Rights: NDIS Micro-learning Platform (Pt. 1)

Mon, 22 Jun 2026 11:44:46 +0000

When NDIS support workers understand the rights of the people they care for, the care changes.

Zoe and Karen are joined by Liz Sakal — Ausmed's Disability Team Lead, who led the team behind the Know My Rights project: a national micro-learning platform built in partnership with Inclusion Australia and funded by the NDIS Quality and Safeguards Commission Grant Program.

They cover how 15 micro-learning modules were built around five cohorts in the NDIS community, the co-design process that shaped every module and the Generative Learning Experiences that lets participants rehearse advocacy conversations freely.

Know It. Show It. Act On It.

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Ep. 12 - Knowledge Verification | Capability Corner

Mon, 25 May 2026 11:18:28 +0000

What if staff could verify what they already know and save time on training they don't need?

This week the Capability Crew are joined by special guest Ben Quartermaine, Product Manager who has been leading the Learning & Growth team building Ausmed's new Knowledge Verification feature.

Ben unpacks what Knowledge Verification is — a short pre-assessment that lets staff demonstrate existing knowledge against a module's learning outcomes, so they only sit through the training they actually need. Then together, they revisit four of the sharpest moments from last year's mandatory training episode and see how KV impacts these issues.

If you've ever had to sit through a module you wrote yourself, this one's for you.

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Ep. 11 - Capability Catch-Up: A Big Start to 2026 | Capability Corner

Mon, 20 Apr 2026 13:39:14 +0000

We’re back! And we have lots to catch up on. Zoe, Michelle and Karen return for a wide-ranging conversation on what has been an exciting start to the year.

Karen brings a global and systems-level perspective, Michelle shares a real-world pulse check (and her phone number) and Zoe rounds out the conversation with what’s happening inside Ausmed!

A lot covered. A lot changing. Plenty more to come.

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Ep. 10 - A Year of Capability Building (2025 Wrap Up) | Capability Corner

Mon, 17 Nov 2025 22:57:10 +0000

What a year it’s been.

In this final episode of the season, Zoe, Michelle, and Karen come together (in person for the very first time!) to reflect on the conversations, challenges, and learnings that shaped their year in capability.

It’s a relaxed, laughter-filled episode that looks back at what’s shifted across the healthcare landscape, how their own thinking has evolved, and what themes they’ll be taking into 2026.

Part reflection, part reset — and a chance to reconnect with what capability building is really all about.

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Thanks for listening! See you next year!

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BONUS - Inclusive Learning with Vanessa Cameron | Capability Corner

Tue, 28 Oct 2025 03:17:16 +0000

Inclusion isn’t just about what you teach — it’s about what you’re willing to unlearn.

In this bonus episode, Zoe sits down with nurse educator and disability advocate Vanessa Cameron to unpack what inclusion really looks like in education.

Drawing on both lived experience and years of clinical teaching, Vanessa explores how thoughtful design, reflective practice, and unlearning outdated assumptions can help make learning safer and more equitable for everyone.

This is a practical and honest conversation about rethinking educational design — and the real work it takes to build psychologically safe, inclusive spaces where capability can truly grow.

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UPCOMING EVENTS: Building Workforce Capability with AI | Melbourne, VIC

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Ep. 9 - Performance Management for Modern Healthcare Teams | Capability Corner

Tue, 14 Oct 2025 02:06:11 +0000

Performance reviews get a bad rap — and for good reason. They’re often rushed, compliance-driven, and disconnected from what really matters: people, capability, and growth.

In this episode, Zoe, Michelle, and Karen are joined by Emma Piercy, Learning Innovations Lead at Ausmed, to explore why performance management often falls short in healthcare — and how it can be redesigned to work better for everyone involved.

Together, they unpack the real reasons reviews get delayed or avoided, the damage that can do to culture and trust, and how a culture of reflection and feedback helps you move from reactive firefighting to proactive capability-building.

Emma also lifts the lid on Ausmed Perform™ — a new performance management tool built specifically for healthcare — and what early pilot results reveal about how it’s saving time, improving quality, and strengthening retention.

Whether you’re still stuck in spreadsheets or already rethinking your approach, this episode offers practical insights, a few rants, and a whole lot of heart.

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EVENT INFO: Building Workforce Capability with AI | Melbourne, VIC
Nov 20, 2025 — Location TBA — Early Registration Now Open

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Ep. 8 - AI: Generative Learning & Governance (Pt. 2) | Capability Corner

Wed, 01 Oct 2025 11:32:25 +0000

The future of learning isn’t static — it’s responsive, reflective, and built for capability.

In this follow-up to our first AI episode, Zoe, Michelle, and Ausmed CEO Will Egan explore the next phase of AI in learning: generative learning — and the governance frameworks that make it safe and useful in real-world healthcare settings.

From rubrics and role-based prompts to closed systems and guardrails, this episode takes a look into how generative AI can personalise learning, support performance, and finally help us bridge the gap between theory and practice.

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BONUS - Psychological Safety with Rasa Kabalia NP | Capability Corner

Tue, 16 Sep 2025 12:42:26 +0000

A gut feeling can tell you everything — especially when it comes to safety, trust, and team culture.

In this special bonus episode, Zoe sits down with Rasa Kabaila NP to explore what psychological safety really looks and feels like in practice.

From recognising the early signals of unsafe environments to understanding why values only matter once they are tested, this is an honest and grounded conversation about care, connection, and culture.

For anyone trying to hold onto good people and build something that lasts, this one’s for you.

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Ep. 7 - AI: Risks & Opportunities (Pt. 1) | Capability Corner

Tue, 02 Sep 2025 02:30:12 +0000

Worried about AI stealing your job? ...or are you ignoring it until it goes away? This aversion might be blocking you from pathways to real improvements in workforce capability.

Will Egan (CEO of Ausmed) joins Zoe, Michelle and Karen to outline the three phases of AI adoption: Risks, Opportunities and Governence.

Together, they breakdown the fears around accuracy, bias and job disruption, before shifting into the real, practical opportunities AI offers.

From productivity and augmentation (not replacement), to the reflective, Generative Learning Experiences being developed at Ausmed.

Separate the reality from the hype and start rethinking how Artificial Intelligence could actually strengthen your workforce.

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EVENT INFO: Building Workforce Capability with AI | Gold Coast, QLD
Sept 29, 2025 — evening prior to the Aging Australia National Conference.
*allocation exhausted → join the waitlist here

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Ep. 6 - Governance Is Like Running a Family BBQ | Capability Corner

Tue, 19 Aug 2025 00:25:06 +0000

Forget policy binders and bureaucratic buzzwords, Zoe, Michelle and Karen are back with a grounded, challenging and surprisingly relatable take on governance.

They explore the tensions between high-level governance ideals and the reality of applying them down in the weeds.

What emerges is a refreshing discussion about how governance, when it's 'good', supports trust, capability, and clarity at every level of an organisation.

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BONUS - Trauma & Trust with Dr. Karen-Ann Clarke | Capability Corner

Mon, 04 Aug 2025 04:23:27 +0000

A trauma-informed approach is often seen as a specialist skill — but what if it was embedded into the everyday systems that shape how we give feedback, lead teams, and build trust?

In this special bonus episode, Zoe sits down with Dr. Karen-Ann Clarke — a veteran mental health nurse, educator, and academic — to explore how trauma impacts learning, behaviour, and relationships at work. From simple shifts in language to strategies for supporting underperformance, this is a practical and powerful conversation for anyone building capability in others.

Whether you’re designing training, mentoring staff, or shaping team culture — this episode offers new ways to lead with care, build resilience, and create high-trust environments.

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Ep. 5 - Strategy Is Shared Language | Capability Corner

Tue, 24 Jun 2025 07:32:13 +0000

Is your strategy being discussed regularly? or is it just gathering dust in a drawer?

Zoe, Michelle and Karen explore how strategy can support capability, guide decision-making, and bring people into alignment.

They talk about what it takes to make strategy visible, turning it into something people actually use — and how to keep it alive through everyday habits, team culture, and shared understanding.

Because when strategy works, it becomes part of how people think, speak, and work together.

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Ep. 4 - Why Is Change So Messy? | Capability Corner

Thu, 12 Jun 2025 00:39:32 +0000

Change is everywhere in healthcare — new roles, new reforms, new technologies. But how we navigate that change? Why do some of us thrive on change while others dread it?

Zoe, Michelle and Karen tackle the real-world messiness of change management and the capability it takes to lead, support, and shape it. What starts as a reflection on Zoe’s own role transition quickly unfolds into a bigger conversation.

Michelle champions momentum, challenging the idea that leaders always need to slow down for others. Karen argues for listening, trust, and understanding the emotional impact of change. And Zoe’s caught in the middle — balancing action with empathy.

Whether you’re driving change or trying to survive it, this episode brings sharp perspectives, practical insights, and a little bit of group therapy.

Contact the show at podcast@ausmed.com.au

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Resources:
Prepare Your Board for the New Standards | Webinar
Aged Care Reforms - Will They Deliver the Change We Need? | Thought Leadership
The Real Cost of Poor Onboarding in Aged Care | Thought Leadership
Am I a Leader or a Manager? Can I Be Both? | Thought Leadership
Preparing for Your First Audit Under the New Standards | Guide
Adapting to Regulatory Changes in Healthcare Training | Guide

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Ep. 3 - The Competency Conversation Every Manager Should Be Having | Capability Corner

Mon, 26 May 2025 23:48:36 +0000

Get ready to rethink how we verify and value professional capability as Zoe, Michelle and Karen unpack one of the trickiest concepts in healthcare: competency.

Together, they examine how competency needs to be more than a process — it needs to be a conversation. They also discuss how to move beyond static assessments, how confidence and compliance fit in (or don’t), and what good competency-based education actually looks like.

Contact the show at podcast@ausmed.com.au

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Resources:
Competency Assessments are Not a Checklist | Webinar
The Competency Conundrum in Home Care
Practical Approaches to Competency-Based Education | Guide
How Do I Use Learning Analytics for Competency Mapping? | Guide
Guide to Building a Competency Framework for Skill Development
Developing a Competency Identification System | Guide

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Ep. 2 - Ticked Off? — Debating Mandatory Training | Capability Corner

Tue, 13 May 2025 07:12:50 +0000

Let's dive headfirst into the often dreaded but undeniably essential world of mandatory training in healthcare.

Zoe, Michelle, and Karen discuss whether mandatory training truly builds capability or if it's just a checkbox culture driven by regulation and fear of risk.

It's time to move beyond “death by e-learning” and think critically about why we do mandatory training, how it’s measured, and how we can make it meaningful—if not revolutionise it completely.

Contact the show at podcast@ausmed.com.au

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Resources:
Mandatory Training Best Practices | Webinar
Workforce Capability is Everyone's Business
Workforce Capability Starts in the Boardroom
Psychological Risks and Hazards - A Legal Perspective

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Ep. 1 - Welcome to Capability Corner!

Tue, 29 Apr 2025 05:59:00 +0000

Welcome to the first episode of Capability Corner, the podcast where we explore building workforce capability in healthcare! Hosted by Zoe Youl, Dr. Karen Patterson and Michelle Wicky.

Discover the latest trends in healthcare education, the real meaning of triangulation during audits, and how building capability can transform workforce performance and patient care outcomes.

Whether you're in workforce development, education or clinical leadership, this episode offers insights, practical tips and a touch of fun.

Get in touch with the show at podcast@ausmed.com.au

You can watch the video version of this episode on the Ausmed Youtube channel.

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Navigating Scope of Practice in the Grey Areas of Regulation

Wed, 23 Oct 2024 04:24:18 +0000

What does it take to navigate the complexities of scope of practice in Australia's healthcare system? Will Egan sits down with Kate Rowan-Robinson, Chair of the Nursing Regulation Faculty at the Australian College of Nursing, to find out.

Kate sheds light on how nurses are expanding their roles and responsibilities while understanding the critical balance between competence, confidence, and authority.

Tune in to learn how evolving frameworks are empowering Australia’s largest health workforce to navigate the ever-changing landscape of healthcare regulation.

Resources and links:

The Nursing Regulation Faculty

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Building Leaders with the CARE Framework at Ramsay Healthcare

Mon, 07 Oct 2024 04:16:57 +0000

Will is joined by Rebecca Rundle, Head of Learning at Ramsay Healthcare, as they dive into how Ramsay is transforming its learning culture from reactive to proactive!

Bec shares how the CARE Leadership Framework (Coach, Achieve, Relate, Evolve) is empowering leaders at every level to not just learn, but drive real behavioural change.

With over 280 leaders already through the program, Ramsay’s Leadership Academy is shaping a more engaged workforce, improving patient care, and fostering a culture of continuous growth.

Get insights into how leadership and learning go hand-in-hand in healthcare’s future!

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Why Outcomes-Based Learning is the Future of Healthcare

Tue, 24 Sep 2024 00:49:59 +0000

In this exciting episode of Outcomes, Will Egan chats with Dr. Jennifer Graebe, Senior Director of Nursing at the American Nurses Credentialing Center (ANCC), about the game-changing shift from time-based learning to an outcomes-based approach that’s transforming the way healthcare professionals grow.

Dr. Graebe dives into the evolution of nursing education in the USA, the rise of Outcomes-Based Continuing Education (OBCE) models, and how this fresh, forward-thinking model is making continuing professional development more impactful and hands-on—ultimately leading to better patient care.

Listen in now and discover how outcomes-based learning is the future of nursing education!

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Breaking Free from the ‘Default Script’ to Improve LGBTQIA+ Care

Tue, 10 Sep 2024 02:14:00 +0000

In this episode of Outcomes, Will Egan speaks with LGBTQIA+ advocate Matthew Robert Parsons (they/them), co-author of the updated Rainbow Tick framework. Matthew discusses the importance of challenging the “default script” in healthcare — the outdated assumptions about gender, sexuality, and bodies that exclude LGBTQIA+ individuals from equitable care.

Matthew shares their journey from disability support to LGBTQIA+ advocacy, explaining how the Rainbow Tick accreditation helps organisations create inclusive, safe environments. They highlight the importance of language, representation, and breaking down barriers to access, ensuring that LGBTQIA+ people feel seen and supported.

Tune in to discover how changing the default script can transform healthcare systems, foster inclusivity, and improve outcomes for marginalised communities.

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Collaborative Efforts to Improve Maternity Services in South Western Sydney

Mon, 26 Aug 2024 23:50:14 +0000

In this episode of Outcomes, Katie Farrell and Nicole Greig from the South Western Sydney Local Health District join the discussion to explore the challenges and innovations in maternity care within one of New South Wales’ most diverse and rapidly growing regions.

Katie and Nicole are working to help ensure that every expectant mother receives timely and effective care, regardless of their background or circumstances.

As leaders in healthcare, they share their insights on overcoming common barriers to providing inclusive, high-quality maternity care, including financial constraints and health literacy challenges.

They discuss the district’s ongoing efforts to enhance service delivery, including collaborations with community organisations and the integration of technology to reach underserved populations.

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The Stepped Approach to Developmental Pathways at Royal Children's Hospital

Mon, 08 Jul 2024 23:13:13 +0000

In this episode Outcomes, Will Egan is joined by Bernadette O'Connor, the former Director of Allied Health at the Royal Children's Hospital in Melbourne. Bernadette brings over four decades of experience in health care, sharing her journey from a speech pathologist to leading major healthcare initiatives. She discusses the Stepped Care Project, a transformative approach to paediatric diagnostic pathways that ensures consistent, accurate, and transparent care for children and their families.

Bernadette delves into the importance of early developmental interventions and the power of rethinking healthcare processes to serve patients better. Her insights provide a valuable template for other healthcare services looking to adopt consumer-centric practices. Tune in to hear practical examples, innovative strategies, and tips from Bernadette's extensive experience in paediatrics and allied health, showcasing how small changes can lead to significant improvements in healthcare outcomes.

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How Guide Healthcare developed a new approach to Physiotherapy

Tue, 25 Jun 2024 04:18:59 +0000

In this episode, we are joined by Simon Kerrigan, Managing Director of Guide Healthcare. Simon is a passionate physiotherapist dedicated to reshaping societal views on the capabilities of older adults. He dives the importance of allied health, highlighting key professions such as physiotherapists, occupational therapists, speech pathologists, dieticians, and podiatrists. He discusses the current trend of aged care providers employing their own allied health teams rather than subcontracting services, emphasising the value added by specialised providers like Guide Healthcare.

Simon explains the numerous benefits of physiotherapy for older adults, including pain management, post-surgery recovery, and fall prevention. He advocates for a proactive approach to physiotherapy, focusing on preventative care to enhance strength, balance, and confidence. The conversation also tackles ageist stereotypes, promoting the view of older adults as motivated and capable. Simon shares insights on maintaining independence and involving older adults in enjoyable activities.

Additionally, Simon discusses Guide Healthcare's innovative event-based approach to encourage physical activity among older adults, creating community and competition through exercise-inspired events.

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Nurse Practitioners: Superheroes of Australian Healthcare

Tue, 11 Jun 2024 05:19:55 +0000

In this episode, Will is joined by Leanne Boase, CEO of the Australian College of Nurse Practitioners. Leanne highlights how the persistent advocacy, determination, and lobbying efforts by nurse practitioners have led to significant changes in our healthcare system. From influencing medication legislation to shaping community health services accreditation, these efforts demonstrate how small, dedicated actions can lead to substantial outcomes.

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Digital Health: Driving Improvements in Patient Outcomes

Tue, 21 May 2024 00:22:31 +0000

Kate Renzenbrink is the Chief Clinical Informatics Officer at the Royal Victorian Eye and Ear Hospital. She has an extensive career spanning many areas of healthcare and has spent much of the last decade working in nursing informatics. Kate has also been part of large scale electronic medical record (EMR) implementations across a number of Victorian hospital and health networks.

In this episode, Will and Kate discuss what nursing informatics is, and provide examples of small and large projects that a nursing informatician, or digital nurse specialist gets involved in. Kate also shares many examples of the micro changes that EMR systems can help to catalyse positive outcomes.

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Planning for the Unexpected in Healthcare

Tue, 07 May 2024 04:01:37 +0000

Rory Tanner is a peri-anesthesia clinical nurse specialist and the Founder of both Life Saving Education which facilitates corporate staff group training & Aussie Nurse Educator which provides education & personal development content for nurses including tools, resources, coaching and courses.

In this episode, Will and Rory explore the realm of day surgery. Rory shares firsthand experiences and insights, starting with a gripping account of an anaphylactic event and its management using a recently implemented quality initiative.

From navigating the complexities of day surgery to discussing advancements in anesthesia techniques, Rory provides a vivid portrayal of the dynamic healthcare environment. He highlights the shift towards more efficient procedures and the expanding scope of day surgeries, facilitated by innovations in anesthesia delivery and patient care.

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Why all aged care providers need a Continuous Improvement Plan

Tue, 09 Apr 2024 00:25:50 +0000

Andrea Waring is a Quality Advisor at the Aged & Community Care Providers Association (ACCPA). ACCPA is the Australian national industry association for aged care providers offering retirement living, seniors housing, residential care, home care, community care, and more.

In this episode, Andrea details her extensive career in the healthcare and aged sectors, she explains her approach to continuous improvement and lays out some of her ideas for making the healthcare system more efficient and more empathetic. She also opens up about how a single cup of tea completely changed the induction process for new hires at her residential aged care facilities in the past.

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Giving consumers a voice: The role of advocacy agencies in improving health outcomes

Mon, 08 Apr 2024 22:50:56 +0000

Dr Elizabeth Deveny is the CEO of the Consumers Health Forum of Australia (CHF) and the former Chair of the Australian Digital Health Agency (ADHA). CHF is Australia’s peak body representing and advocating for the interests of healthcare consumers to ensure they achieve safe, quality, timely healthcare with accessible health information and systems. ADHA focuses on digital innovations and connections as part of a robust, modern healthcare system.

In this episode, Elizabeth discusses the history of consumer health and consumer health organisations in Australia, the importance of clear communication for accessibility, and why it is vital to integrate consumer feedback to improve the healthcare system. She also opens up about how her personal experience navigating Australia’s healthcare system has fortified her determination to ensure all consumers can more easily engage with services.

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The Importance of Understanding the Individual in Treating Addiction

Mon, 25 Mar 2024 23:35:18 +0000

Dr Stefan Gruenert is the CEO of Odyssey House Victoria. Odyssey House Victoria is a drug and alcohol treatment facility that sees problematic drug and alcohol use as a symptom of other underlying issues and combines peer support by others in recovery with medical and psychological expertise and support to treat addiction.

In this episode, Stefan discusses the work undertaken by Odyssey House, how they’ve changed over time to create a more supportive and inclusive environment for people in the LGBTQ+ community, and the importance of finding the correct balance between peer support with lived experience and clinical staff. He also digs into emotional regulation and why it is such a vital part of treating addiction.

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Education matters: The importance of embracing new approaches in healthcare

Tue, 12 Mar 2024 01:18:08 +0000

Tony McGillion is the Divisional Director of Education at Northern Health. Northern Health provides tens of thousands of patients in north Melbourne with maternity, specialist, acute, sub-acute, community, home-based, and mental health services. Northern Health staff are offered comprehensive patient-centred and evidence-based training and development opportunities through their education department.

In this episode, Tony outlines his long career in education across Australia and explains his current role with Northern Health. He lays out Northern Health's strategic goals for the future and emphasises the importance of embracing technological advancement while maintaining the basics of patient interaction and communication.

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How technology can bring the fun back into aged care

Wed, 29 Nov 2023 13:01:00 +0000

Rebecca Pacey is the Chief People and Transformation Officer at Infinite Care. Infinite Care is a residential aged care provider with services across Australia. They are dedicated to providing a tailored and dignified experience for seniors.

Following an underwhelming and inadequate experience with residential care facilities in her personal life, Rebecca coincidentally found herself working in the sector. Once there, she committed herself to ensuring all residents and their families were given the highest standard of care, and all staff were engaged and invested in them.

In this episode, Rebecca explains why Infinite Care is passionate about bringing back joy to aged care for both residents and staff. She breaks down how they use technology such as podcasts and TikTok to engage with staff and residents. And she talks about the tongue-in-cheek “I Make Aged Care Great” campaign that she led at Infinite.

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