Business Talks | Australia Post

Peak Performers: How Adairs, Priceline and Kip&Co are prepping for Peak | Australia Post

Sun, 11 Oct 2026 22:20:00 +0000

Three very different businesses share how their Peak season is going so far.

Gary Starr, EGM, Parcel, Post & eCommerce Services, talks with leaders from some of Australia's best-known retailers. They cover how they prepared, what's working right now and what they've changed for Cyber Weekend and Christmas.

Featuring:

This panel is from the Australia Post Business Talks: Halftime Huddle webinar, which streamed live on Wednesday October 7th 2026.

Listen to the whole show here.

Prefer to watch? Check out Business Talks on YouTube.

Business Talks is a webinar and podcast series from Australia Post. It helps Australian businesses keep up with the ever-changing eCommerce landscape.

See omnystudio.com/listener for privacy information.

Peak Pulse Check: How Australians are shopping this Peak | Victoria Devine & Chris Rodwell | Australia Post

Sun, 11 Oct 2026 22:10:00 +0000

How are Australians really shopping this Peak, and how has spending changed from what was forecast before the season?

Gary Starr, EGM, Parcel, Post & eCommerce Services, talks with two experts about shopper sentiment and retail conditions. They share what businesses need to know right now as Cyber Weekend and Christmas get closer.

Featuring:

This panel is from the Australia Post Business Talks: Halftime Huddle webinar, which streamed live on Wednesday October 7th 2026.

Listen to the whole show here.

Prefer to watch? Check out Business Talks on YouTube.

Business Talks is a webinar and podcast series from Australia Post. It helps Australian businesses keep up with the ever-changing eCommerce landscape.

See omnystudio.com/listener for privacy information.

Business Talks: Peak 2026 Halftime Huddle | Australia Post

Sun, 11 Oct 2026 21:45:00 +0000

Peak is here, and your business is already in the middle of it. In this Peak edition of Business
Talks, Australia Post looks at how the biggest season of the year is tracking right now. You'll also
hear practical ideas to help you finish the year strong.

Hosted by Gary Starr, EGM, Parcel, Post & eCommerce Services, the session starts with a live cross to our Sunshine West facility, where we announce this year's final sending dates.

Next, we look at what's happening with shopper sentiment and spending.

Finally, we sit down with some of Australia's leading retailers to hear how they're getting through Peak so far and how they're adapting for Cyber Weekend and Christmas.

Featuring:

Shane Plant, EGM, Network Operations, Australia Post

Australia Post Business Talks: Halftime Huddle webinar streamed live on Wednesday October
7th 2026.

Listen to the whole show here.

Prefer to watch? Check out Business Talks on YouTube.

Business Talks is a webinar and podcast series from Australia Post. It helps Australian
businesses keep up with the ever-changing eCommerce landscape.

See omnystudio.com/listener for privacy information.

Global Retail Reset with Jordan Berke, TOMORROW

Fri, 01 May 2026 06:53:15 +0000

The Strategies Defining International Advantage in 2026 and Beyond

What will separate winning retailers from the rest in the years ahead? In this future-focused session, we explore the forces redefining retail performance across Australia and the world.

From the unique dynamics shaping Australian eCommerce, to the rise of marketplaces, changing customer expectations and the rapid adoption of smart locker technology, this conversation reveals where competitive advantage is heading next.

Hosted by Gary Starr, EGM at Australia Post, this session welcomes Jordan Berke, Founder & CEO of TOMORROW and one of the world’s leading digital retail advisors, for an expert view on the future of omnichannel growth.

Special thanks to our guests

Jordan Berke, Founder & CEO, TOMORROW
Host: Gary Starr, EGM Australia Post

Discover how Australia Post can help your business Go Global

Unbox the Australia Post 2026 eCommerce Report for more actionable insights

Subscribe to Australia Post Business Talks on Spotify & Apple Music

Watch more Business Talks sessions

See omnystudio.com/listener for privacy information.

The International Channel Playbook with Salt Lab & LEO LIN

Fri, 01 May 2026 06:51:39 +0000

Unboxing the Cross-Border Channel Matrix with Aussies Winning in New Markets

How do successful Australian brands grow internationally? In this practical session, we move from strategy to execution, exploring the channels, partnerships and decisions driving global expansion today.

From digital acquisition and direct-to-consumer growth to marketplaces, retail partnerships and omnichannel strategy, this conversation unpacks how businesses can build momentum in new markets.

Hosted by Chelsea O’Reilly, GM Enterprise & Government at Australia Post, this session features Clementine Boshevski, Founder & CEO of Salt Lab, and Alison Trang, eCommerce Manager at LEO LIN, sharing real-world lessons from brands expanding beyond Australia.

Special thanks to our guests

Clementine Boshevski, Founder & CEO, Salt Lab
Alison Trang, eCommerce Manager, LEO LIN
Host: Chelsea O’Reilly, GM Australia Post

Discover how Australia Post can help your business Go Global

Unbox the Australia Post 2026 eCommerce Report for more actionable insights

Subscribe to Australia Post Business Talks on Spotify & Apple Music

Watch more Business Talks sessions

See omnystudio.com/listener for privacy information.

Navigating Macro Economic Shifts with Commbank iQ & Austrade

Fri, 01 May 2026 06:50:24 +0000

Strategic Clarity in a Volatile Geopolitical Environment

In this opening session of Business Talks: Going Global, we examine the macroeconomic and geopolitical forces reshaping global commerce, and what they mean for Australian businesses with international ambitions.

While uncertainty dominates headlines, global demand remains strong in many sectors. The key is understanding where opportunity is shifting and how to respond strategically.

Australia Post’s Gary Starr is joined by Dr. Paul Grimes, CEO of Austrade, and Makenna Ralston, CEO of CommBank iQ, for a data-rich discussion on trade trends, market confidence and how businesses can navigate complexity with greater clarity.

Special thanks to our guests

Paul Grimes, CEO Austrade
Makenna Ralston, CEO Commbank iQ
Host: Gary Starr, EGM Australia Post

Discover how Australia Post can help your business Go Global

Unbox the Australia Post 2026 eCommerce Report for more actionable insights

Subscribe to Australia Post Business Talks on Spotify & Apple Music

Watch more Business Talks sessions

See omnystudio.com/listener for privacy information.

Global eCommerce Trends with Jordan Berke: What Aussie Brands Need to Know

Fri, 06 Jun 2025 06:51:38 +0000

In this episode of Australia Post Business Talks, we go global. Gary Starr, EGM of Parcel, Post and eCommerce Services, sits down with Jordan Berke, CEO of TOMORROW and former head of Walmart’s digital-first transformation in China, to unpack the global forces reshaping the future of eCommerce.

With deep insight from one of the world’s most competitive retail landscapes, Jordan shares the key strategies international brands are using to stay ahead - and how Australian businesses can apply them in a rapidly evolving local market.

This conversation explores:

The rise of marketplace dominance and how brands can differentiate
Localisation done right: examples of global retailers adapting to regional markets
The growth of content-driven commerce and the TikTok effect
The role of data in building loyalty through personalisation and subscriptions
How shipping expectations like free and same-day delivery are impacting growth
Emerging innovations in recommerce and AI-powered shopping experiences
What Australian retailers can learn from global shopping festivals

If you want to stay competitive on a global stage, this episode offers powerful insights into what’s working now - and what’s coming next.

Host: Gary Starr | EGM Parcel, Post & eCommerce Services, Australia Post
Gary Starr LinkedIn Gary Starr | LinkedIn

See omnystudio.com/listener for privacy information.

Customer Loyalty in the Fast Lane: Social, CX and What’s Next in eCommerce

Fri, 06 Jun 2025 06:48:52 +0000

In this episode of Australia Post Business Talks, we explore how two of Australia’s most dynamic retail brands are winning in a market defined by change. Hosted by Top 50 People in eCommerce Hall of Fame inductee Julie Mathers, Founder of Snuggle Hunny, this conversation dives into the CX, loyalty and digital strategies that are helping brands not just keep up but also lead.

You’ll hear from:

Tara McKeon, Founder of Proud Poppy, on how building a community-first brand with a strong social presence has driven deep customer loyalty
Matthew Horn, Group GM at Country Road Group, on how redesigning product pages and optimising the customer journey has increased conversion, AOV and long-term value

Together, they unpack:

The customer behaviour shifts reshaping retail
Why delivery experience is a make-or-break loyalty factor
The biggest trends on the horizon - from social commerce to recommerce

If you're looking to create standout experiences that keep your customers coming back, this episode is full of actionable insights from leaders doing just that.

Want to hear more Business Talks? Subscribe on:
YouTube Australia Post Business Talks Podcast - YouTube
Spotify Australia Post | Podcast on Spotify
Apple Music Australia Post Mobile - Australia Post - Apple Podcasts

Follow Australia Post on Instagram & LinkedIn
Australia Post: Posts | LinkedIn
https://www.instagram.com/auspost

Julie Mathers | Founder & CEO Snuggle Hunny
Julie Mathers LinkedIn Julie Mathers | LinkedIn
Snuggle Hunny Snuggle Hunny | Organic Clothing and Baby Swaddles Australia

Matthew Horn | Group GM, Country Road Group
Matthew Horn LinkedIn Matthew Horn | LinkedIn
Country Road Group Country Road Group

Tara McKeon | Founder & CEO Proud Poppy
Tara McKeon LinkedIn Tara McKeon | LinkedIn
Proud Poppy Sizes 6 to 30 | Women's Clothing Australia | Ships Worldwide – Proud Poppy Clothing

See omnystudio.com/listener for privacy information.

The $8.5 Trillion Generation: Understanding Gen Alpha with Mark McCrindle

Fri, 06 Jun 2025 06:46:02 +0000

In this episode of Australia Post Business Talks, we dive into the generational shifts reshaping the future of eCommerce. As part of our Winning in the Fast Lane series, Gary Starr, EGM of Parcel, Post and eCommerce Services at Australia Post, sits down with renowned social researcher Mark McCrindle to explore how Aussie brands can better connect with Gen Z and the rapidly emerging Gen Alpha.

With Gen Alpha now influencing over $8.5 trillion in global spending, understanding their values, behaviours, and expectations is critical for future-proofing your brand. Drawing on new research from McCrindle, the conversation unpacks:

Who Gen Alpha are - and why they matter to retailers now
Why tailoring customer experiences by generation is no longer optional
How delivery expectations are evolving across age groups
What matters more than price in a value-conscious market

If you're looking to stay competitive in a fast-changing retail landscape, this episode offers timely insights and practical takeaways to help your business win with the next generation of customers.

Mark McCrindle | Founder & CEO, McCrindle
Mark McCrindle LinkedIn Mark McCrindle | LinkedIn
McCrindle Research Home - McCrindle

Host: Gary Starr | EGM Parcel, Post & eCommerce Services, Australia Post
Gary Starr LinkedIn Gary Starr | LinkedIn

See omnystudio.com/listener for privacy information.

How Re/lax Remade is scaling intentionally with Karina Barker & Gary Starr

Wed, 28 Aug 2024 07:51:23 +0000

Join Gary Starr, Executive General Manager at Australia Post, as he sits down with Karina Barker, Founder of Re’lax Remade, to explore her inspiring journey of scaling her unique brand internationally. In this episode, Karina shares how she’s preparing for a successful peak season and the strategies that have fueled her brand’s growth. Re’lax Remade, an Australian-based business, transforms vintage towels into vibrant, fashionable hats perfect for any occasion—from a glamorous evening out to a sunny day at the beach. Discover the story behind this innovative brand and gain insights into the challenges and triumphs of expanding a niche business on a global scale.

Follow Re/lax Remade here: RE/LAX REMADE (Karina Barker) (@re.lax_remade) •
Instagram photos and videos

See omnystudio.com/listener for privacy information.

How July Luggage stays agile during economic change with Richard Li & Andrew Brickwood

Wed, 28 Aug 2024 07:46:46 +0000

Join Andrew Brickwood from Australia Post and Richard Li, CEO of July Luggage, for
an engaging conversation on how July is navigating economic shifts and maintaining
agility through 2025. They’ll explore the strategies behind July's successful international expansion and how the brand continues to innovate in a changing market. Named after the peak travel month, July offers a unique blend of style and function, filling the gap between budget and luxury luggage. Discover the insights that have propelled July's growth and how they plan to stay ahead in a competitive industry.

Follow July here: July (@july) • Instagram photos and videos

See omnystudio.com/listener for privacy information.

Mastercard's Economic insights for ecommerce agility with David Mann & Gary Starr

Wed, 28 Aug 2024 07:39:40 +0000

Dive into an insightful discussion with Gary Starr, Executive General Manager at
Australia Post, and David Mann, Chief Economist at Mastercard, as they dissect the
current economic landscape. This episode zeroes in on how global factors are shaping the Australian market as we head into peak season. Expect expert analysis and a forward-looking forecast on what lies ahead for the retail sector, with valuable insights for businesses preparing for the future.

See omnystudio.com/listener for privacy information.