Ready to Retail

Foreign Currency and Mastercard | Success Stories from the Field

Thu, 08 Sep 2022 03:35:51 +0000

In this episode of Success stories from the field, we are joined by two special guests who provide you with insight into how their Post Offices provide their customers with travel money solutions, while preparing for their overseas adventures, as well as giving you some helpful hints and tips for increasing customer awareness about Travel Platinum Mastercard and Foreign Cash services available at Australia Post.

Hearing from our colleagues who are doing it well - straight from the People’s Post Office.

You'll be hearing from:

Vanessa Gavenlock – Licensee of Lake Haven LPO
Amanda Hayes – SPSO of Bowral Post Office

Learn More

If you would like to learn more about our Foreign Currency service CLICK HERE
If you would like to learn more about our Travel Platinum Mastercard CLICK HERE

Help and support

If you have any queries or would like to touch base with the team, please email us on retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Foreign Currency & Travel Platinum Mastercard

Mon, 01 Aug 2022 23:00:00 +0000

In this episode of Ready to Retail we are joined by Thomas King (Senior Product Manager, Cash Solutions) and Blair Jenkins (Senior Product Manager ‑ Consumer Prepaid Cards), both of which are going to help us ready our finances in preparation to travel overseas. Whether you prefer cash, prepaid card or maybe want to take a mixed purse with you, Australia Post will be able to help.

If you would like to learn more about the travel money services available visit: CLICK HERE.

And for our retail team members, take a look on POP: POP | Knowledge Hub | Product / Service | Financial Services

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Post Office Boxes

Wed, 08 Jun 2022 15:00:00 +0000

In this episode of Ready to Retail, we welcome back Tony Barnard, Manager Post Office Boxes, who gives us the update we’ve all been waiting on, for Post Office Boxes. Tony also talks us through some associated products available to our customers which you can find below:

– 5 sizes of PO Boxes and Locked/private Bags. Suits different mail receiving needs.Core service
We also have c for large customers who want the same PO Box address in capital cities.ommon boxes
Additional services – andMail2Day, PO Box Plus PO Box Rewards
We also make available where we can our 24/7 parcel delivery service via our Red Doors.

We’ll also revisit some key information as well as fill in you in on all the things you need to know about the PO Box service right now in 2022.

If you would like to learn more about our PO Box service visit: CLICK HERE

And for our retail team members, take a look on POP: CLICK HERE

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Great Aussie Coin Hunt 3

Mon, 09 May 2022 15:00:00 +0000

The Great Aussie Coin Hunt is back for another year and it’s set to be bigger and better than ever! After the success of the first two coin hunts, we have again teamed up with the Royal Australian Mint to celebrate Aussie icons by creating an all new collectable A-Z set of special $1 coins.

In this Products & Services episode of Ready to Retail, we are all very excited to welcome the return of the 2022 Great Aussie Coin Hunt. We speak with from John Wall, Implementation Manager, on what to expect in this year’s fabulous Great Aussie Coin Hunt 3!

Did you join in on Australia Post’s ground-breaking Great Aussie Coin Hunt in 2019 and 2021? Well, from 9 May 2022, Australians across the country can embark on the Great Aussie Coin Hunt 3.

The coins are a fun and nostalgic celebration of Australian life and help to connect families and communities through the fun of the hunt. Each coin features a classic Australian icon beginning with a letter of the alphabet.

For the first time, our amazing competition, which gives your customers the chance to win $1,000 each day of the campaign will be open and all your customers need to do to enter is purchase the coin tube and collectable folder.

To get in on the hunt and collect the coins, all customers need to do is simply visit a participating Post Office, make a cash purchase and check their change to see whether it includes one of the 26 new coin designs.

This exciting treasure hunt is aimed at collectors of all ages (even collectors in the making), so why not get your customers to bring their children or grandchildren into your participating Post Office and join in the fun! Hunt for all 26 coins or collect specific letters to create personalised sets and spell their name or the names of family and friends!

The Great Aussie Coin Hunt 3 begins on 9 May, 2022, at participating Post Offices. Coins are subject to in-store availability.

To learn more, visit: aussiecoinhunt.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

In conversation with the Group CEO and MD Paul Graham

Wed, 23 Mar 2022 23:10:00 +0000

In this episode of Ready to Retail, we are joined by joined by Australia Posts Group Chief Executive Officer and managing director, Paul Graham.

We had the opportunity to talk with Paul surrounding about his experience with Australia Post after his first 6 months in the job, his favourite sport, which, as it turns out, is all sports! We also chat about Paul’s advocacy for mental health and the programs associated with this, alongside some insight into the appointment of Australia Posts Chief Mental Health Officer and how this will be able to help the broader Australia Post community. Paul also shared with us what’s on the horizon for where Australia Post will be in the next 5 years and what his focus points would be.

Want to see news and updates from Paul? You can find these HERE

Or feel like sending an email or leaving a video message for Paul? Contact the team by sending to: askpaul@auspost.com.au

Please be reminded that as a team member of Australia Post, if you need to speak to someone, you can access our Employee Assistance Program or as a Licensee, you can access our Workplace Assistance Program. (EAP/WAP). To contact the free and confidential counselling service, please call EAP/WAP on 1300 our eap (1300 687 327).

As always, we would love to hear from you. If you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Retail Rewards | Spotlight on MAP's

Sun, 06 Mar 2022 14:00:00 +0000

In this episode of Ready to Retail, we are going to be talking all things Retail Rewards! That’s right, it’s 2022 and we are back at it and offering you some fun insights into the spotlight challenge and really diving into the Merchandising Action Plans, when to use them, and really, what they are! We help us out with this, we had the opportunity to speak with Angela Slack, the Retail Rewards Program Analyst and we were also joined by Peter Molloy, one of the Retail Experience Co-ordinators that work with our Post Offices.

Plus, remember, The Retail Rewards team is offering bonus points and prizes to you, our listeners! All you have to do is go to the Retail Rewards page on POP and type in the key phrase shared in the podcast this week.

For further details on Retail Rewards and how to make sure you and your teams are as up to date as possible, go to:

POP > Knowledge Hub > People Process > Retail Rewards.

You can also contact the Retail Rewards team on: retailrewards@auspost.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

2021 | Thanks for the memories

Sun, 19 Dec 2021 14:00:00 +0000

As we close out 2021 for the Ready to Retail team, we have taken the time to reflect. In a year like no other (I am pretty sure we said this last year), we had the opportunity to work with strangers that became friends, colleagues that became part of the team and all of you. Our listeners, who have helped make this a stella year. From Accessibility to MyPost and everything in between, we say thank you. To everyone that’s been a part of making this year for Ready to Retail a success.

In this episode we hear from many of our team members in our Licensed Post Offices, Corporate Post Offices and Business centres wishing us all a wonderful end to the year, and many of them in a first language. Listen along and see if you can pick our someone you know!

Lastly, a big shout out to the team behind the scenes, Glenene Kelly, our insatiable producer for always bringing out the best in us and our guests. Aiden McNamara for being the Wizard on mixing and mastering. Without this team, we wouldn’t land each episode. So, thank you.

A merry Christmas everyone and have a happy new year. From us here at Ready to Retail, stay safe and enjoy your end of year celebrations, whatever they may look like.

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Retail Rewards success stories from the field

Thu, 25 Nov 2021 14:00:00 +0000

In this episode of Ready to Retail, we welcome back the effervescent Chris Roach, Manager, Retail Performance & Recognition, who will guide us through the exciting Christmas Retail Rewards program and just what the focus’s will be for our Post Offices.

We were also delighted to speak with some of top performing Retail Rewards outlets so expect to be wowed by: Grant King from Kiama Post Office in NSW who provides us with a few tips on how you can get your team involved. Katrina Barnett tells us how her LPO in Bridport Tasmania creates some fun with the Retail Rewards program and drives her Post Office, and Megan Brooks from our Brisbane Central Business Hub talks about what and how their team motivate each other and why the program works for them.

DON’T MISS OUT!

For all of our Teams:

The Retail Rewards team is offering bonus points and prizes to our listeners! All you have to do is go to the Retail Rewards page on POP and tell us the one thing you or your team will do this year to ensure our customers get the Christmas they deserve! Check out the entry form for details, and Merry Christmas!

For further details on Retail Rewards and how to make sure you and your teams are as up to date as possible, go to:

POP > Knowledge Hub > People Process > Retail Rewards.

You can also contact the Retail Rewards team on: retailrewards@auspost.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Post Pride

Thu, 04 Nov 2021 14:00:00 +0000

In this episode of Ready to Retail, we had the wonderful pleasure of talking all things Post Pride with Ron Dickman one of our Senior Postal Services Officers at West Perth as well as voluntary roles as the State Lead for both Post Pride and InterRetail in Western Australia. We also had the ability to speak with Alex Zachariah, Acting Head of Convenience for Woolworths, and Proud at Woolworths Group Committee Lead – Partnerships, about Inter Retail and what the program is, the vision for InterRetail and how this plays a part in the broader retail landscape. Alex also breaks it down for us and gives us some valuable insight into the small things we can do, that sometimes make the biggest impact with our teams across the country.

In a recent LinkedIn Post, Ron reflects on what it's like to be part of the Post family:

“It’s incredibly empowering to work for an organisation that recognises and celebrates its people. At AP we aren’t defined or judged by our gender, sexuality or made to feel like we have to ‘dim our light’. In fact, we are encouraged to shine and embrace our individuality every day. It shows that Post stands by its core values – Trust, Inclusivity, Empowerment and Safety. They don’t just talk the talk. They also strut the strut!” #AusPostLife

PostPride is Australia Post Group’s employee network of people who are interested in developing, supporting, or learning more about the Australia Post LGBTI+ community. This network is for everyone – LGBTI+ employees and allies. We welcome anyone who has a genuine interest in ensuring that everyone is treated with respect, regardless of their sexual orientation, gender identity or intersex status.

PostPride members receive regular updates on activities, internally and external to Australia Post Group. Members can also become actively involved in providing event, peer or policy support. To join, email postpride@auspost.com.au.

PostPride has moved to operating in state-based chapters to ensure that activity is locally focused and geographically accessible. If you’d like to contribute to activity supporting our LGBTI+ colleagues and the broader LGBTI+ community, let the team at postpride@auspost.com.au know!

To find out more on Post Pride at Australia Post:

Visit Isaac by clicking HERE
For more resources click HERE
Socials
Facebook Rainbow Peer Support click HERE
Facebook WA Chapter click HERE
Instagram WA Chapter click HERE

Watch this space to find out more on InterRetail and how it will work with Post Pride at Australia Post

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

This episode was produced by Glenene Kelly & Joan Lawrie, edited by Aiden McNamara and hosted by Joan Lawrie

See omnystudio.com/listener for privacy information.

In conversation with the ARA and Paul Zahra

Thu, 14 Oct 2021 14:00:00 +0000

In this episode of Ready to Retail, we are joined by Paul Zahra the CEO of the Australian Retailers Association. ‘. The ARA provides opportunities to engage, learn and network with industry peers through events, workshops, courses, and webinars. And as part of the Licensed Post Office network, you are automatically provided a membership courtesy of Australia Post!The Australian Retailers Association is Australia’s largest and oldest retail association and represent over 1.2 million people and a $360billion sector. Their mission is to ensure retail success by informing, protecting, advocating, educating, and saving money for members’

We had the opportunity to talk with Paul about the state of retail, consumer habits and where that’s all heading, some key actions we can take to prepare for this next part of the retail year, the part the ARA plays in retail and what support they offer to our network.

We talk through all of this and more in this episode, and if you would like to more information on the Australian Retailers Association and what they do, you can click HERE or follow the below:

The Australian Retailers Association (ARA) membership protects retailers from the day to day risks of running a retail business by ensuring retailers such as Licensed Post Offices have all the necessary tools and frameworks for successful operations. Australia Post provides complimentary ARA membership to all licensees. As a licensee, there’s no need to be in the dark about employment relations (ER), wage rates, dismissals, tenancy issues, and more.

If you require additional information, please call the ARA on 1300 368 041 or e-mail membership@retail.org.au

As part of your membership you will receive:

• Employment Relations support including unlimited telephone advice; employment enquiries such as redundancy and wage rates and invitations to seminars and industry events

• Access to a no obligation consultation in relation to any issue with your retail lease and the Lessee/ Landlord relationship.

Support is provided by Lease1. Consultations can be booked directly through www.lease1.com.au or by contacting a Member Services officer at the ARA.

Opt-in now to gain access to the ER portal and to receive email communications from ARA.

Go to POP | Knowledge Hub | LPO | Benefits Plus Program, download and fill in the form and fax to (03) 8379 3800

Visit POP: Benefits Plus - ARA membership inclusions
Access to the ERMS portal: HR support for LPO's

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Local Business Partner Program

Thu, 30 Sep 2021 15:00:00 +0000

In this Products & Services episode of Ready to Retail, we will be taking a look at a program that whilst may not be new, but in a time when sending is at an all-time high, understanding the relationship between small business and Australia Post is paramount. This is where the Local Business Partner Program steps in. You will hear from Manfred Granig, Channel Sales Manager South for the Local Business Partner Program to understand some of the components within this program, what they mean to you in our Post Offices as well as our customers. This is all about making sure we understand our customers and that they have the best possible solution to meet their small business needs.

The Local Business Partner Program’s goal is: To support the Australian community and help businesses grow. It is important that business customers receive a consistent experience whether in contact with a Licensed Post Office, Corporate Post Office, Business Centre or Sales Representative. The Local Business Partner Program will give every participating Post Office the opportunity to effectively sell products to support their customers’ growth within Australia Post. Customers choose who they do business with and this program helps to ensure our workforce is ready and capable to respond to business opportunities wherever they present.

We will walk through all of this and more in this episode, however, if you would like to more information on the Local Business Partner Program, you can click HERE or follow the below:

Contact the team on: LBP@auspost.com.au
Training information: OurPost Dashboard | Me & My Learning | My Learning then search for Local Business Partner EDGE Training Retail
Information sheets and easy guides are available on POP: Knowledge Hub | LPO | Local Business Partner Program

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Retail Rewards | Back to Basics

Mon, 13 Sep 2021 15:00:00 +0000

In this episode of Ready to Retail, we get back to basics and learn all about what’s happening in the world of Retail Rewards with the effervescent Chris Roach, Manager, Retail Performance & Recognition.

Chris takes the time to share with us all many great hints and tips, from reading the first copy of Ruby’s News, to the most important thing about making Retail Rewards successful in your Post Office being communication. You’ve got to know where the goal posts are to kick those goals people!

Last but not least, for all of our Post Office teams out there, you have a chance to win some amazing prizes just for listening in and answering a few questions!!!

For all of our LPO Teams

entry formAll you have to do is listen to the Retail Rewards Podcast then enter the key phrase in our for your chance to win.

Entries close COB 30 September 2021. See entry form for further terms and conditions

For all of our CPO Teams

entry form All you have to do is listen to the Retail Rewards Podcast then enter the key phrase in our for your chance to win.

Entries close COB 30 September 2021. See entry form for further terms and conditions

For further details on Retail Rewards and how to make sure you and your teams are as up to date as possible, go to POP > Knowledge Hub > People Process > Retail Rewards. You can also contact the Retail Rewards team on: retailrewards@auspost.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Sustainable Packaging at Australia Post

Mon, 16 Aug 2021 15:00:00 +0000

In this episode of Ready to Retail, we spoke to Michelle Keem, our Sustainability Manager for Packaging, Waste and the Circular Economy, about a new soft plastic recycling program Australia Post has been piloting over the last couple of months.

We also wanted to chat to someone who’s been a little more ‘boots on the ground’ with this pilot program, so we gave Paul Marquis, the Licensee from Berry Post Office a call.

Berry Post Office has been part of the pilot program for the last couple of months, and Paul has some insights into how his local community found the pilot program, and why he thinks Australia Post’s investment in a sustainable future is worthwhile.

Australia Post is Australia’s largest retailer and electric vehicle fleet operator for last mile delivery. We have a crucial role to play in building a sustainable future, and as one of Australia’s most trusted brands our power to make a positive difference is more important than ever.

As you will hear, at the Prime Minister’s Plastics Summit in 2020, our EGM for Customer and Community, Nicole Sheffield pledged that by this December, our entire plastic satchel range will contain recycled plastic.

For over 200 years, we’ve provided access to essential services that connect people, businesses and communities across Australia, and to the world. As our country and communities have grown, we’ve been there.

Our Corporate Responsibility Plan, underpinned by the UN Sustainable Development Goals, reinforces that our commitment to operating ethically and responsibly is driven by a long-term vision to create value for the community in decades to come.

If you would like to learn more about anything you heard in this episode, there are a few places you can go to find out:

For information on Plastic Forests - https://plasticforests.com.au/
For information on Replas - https://www.replas.com.au/
For information on RED Group - https://www.redcycle.net.au/

Further details on the rollout of this program will be shared via POP soon. In the meantime, if you wish to express interest in this program, please email softplastics@auspost.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

International Services

Fri, 06 Aug 2021 02:00:00 +0000

In this Products & Services episode of Ready to Retail, have the opportunity to understand some of the components within our International Services, specifically, Electronic Advance Data. This week we are joined by Elizabeth Hasted, International Product Manager for International Services.

Australia Post – like other carriers, uses postal networks across the world to get our international products from Australia, to their final destination overseas. Australia Post are part of the Universal Postal Union – known as the UPU, which is a group of 192 countries that was established back in 1874 .

There is currently a global shift to Electronic Advance Data compliance where countries around the world are moving to improve border control and security. It gives customs officials in the destination country all the information they need to complete their inspections.

Australia Post is ensuring that we do what we need, to ensure compliance and to make sure that our customers parcels arrive in a timely manner.

We walk through all of this and more in this episode and if you would like more information on International Services, specifically EAD, you can contact or follow the below:

Procedural support: EPOS Help desk 1800 807 994
Technical support: IT Service Desk 132 131
Compliance and product information: Please contact Rebecca Huang, Product Manager, International Services, 0408 519 873
Information sheets and easy guides are available on POP: Knowledge Hub | Product / Service | Mail | International | Electronic Advance Data (EAD).

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Post Office Box Rewards

Mon, 26 Jul 2021 15:00:00 +0000

In this episode of Ready to Retail, we welcome to this episode of Ready to Retail. I am Joan and this week we are joined by Tony Barnard, the Product Manager for Post Office Boxes. In this episode, Tony is going to give us the low down on special discounts and offers and introduce us all to Post Office Box Rewards.

What is Post Office Box rewards we hear you ask? Post Office Box Rewards is a free discount and offers program available to all PO Box consumer customers. Post Office Box Rewards is available to all PO Box Consumers that have a linked MyPost account. Consumers will have access to a variety of discounts that will be available from various merchants such as retailers, restaurants, and attractions via a third-party rewards website.

For further information about the process and product support on offer, this can be found on the POP Knowledge Hub at Product / Service | Delivery Choices | Post Office Boxes | Post Office Box Rewards or via email at pobcontroller@auspost.com.au

For transactional assistance with PO Box or MyPost transactions, please contact the Retail Help Desk on 1800 807 994 or email any non-urgent matters, along with your WCC, to RetailHD@auspost.com.au For customers

For queries relating to PO Boxes and MyPost, customers should be directed to Australia Post Customer Services on 131 318.

For queries specific to the Post Office Box Rewards website customers can email customerservice@infiniterewards.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Accessibility

Mon, 12 Jul 2021 15:00:00 +0000

In this episode of Ready to Retail, we are joined by Sharon Carroll, the Diversity and Inclusion Partner as well as Kate Havas who works with us in the customer contact centre and has been kind enough to share her story. In this episode, we explore what accessibility really is and talk more about this and disability inclusion at Australia Post. We also bust a few myths and really get to the heart of the conversation.

Over our long history, our social purpose and commitment to the community has remained the same: to create connections and opportunities that matter to all Australians. With more than four million people in Australia living with disability, Australia Post is committed to providing access to essential services that connect people, businesses and communities across Australia and to the world. Since launching our first Accessibility Action Plan in 2012, Australia Post has focussed on improving access and inclusion for our employees, customers and the broader community.

Australia Post’s Engagement & Diversity team is building disability confidence through the delivery of ‘Lets talk disability’ and ‘You CAN ask that’ training sessions to enable our Talent Acquisition and Learning and Development teams to understand the what, how and why of disability and accessibility. Employees and managers also have access to a range of guidelines and resources to support them in providing a more inclusive workplace for people with disability. These resources include a series of videos produced by the Federal Government ‘Job Access Employer Toolkit’, filmed on location at Australia Post featuring our employees.

The Accessibility and Inclusion Plan (AIP) sets out our whole of business approach, working together, to provide inclusive and accessible employment, products, services and places for everyone. Our objectives and actions are presented across five key areas: Our Commitment Our People, Our Customer, Our Place and Our Community.

The Accessibility Steering Group, comprising representatives of key business areas is charged with bringing the Accessibility Action Plan to life across all areas of our work and undertaking status and progress reporting against the objectives and goals of this plan. We will promote the plan’s initiatives and share information on our progress with employees and key stakeholders throughout the life of the plan. A quarterly status report of progress to the objectives and goals of the Plan will be presented to the Executive General Manager, People and Culture and the Accessibility Matters Employee Reference Group. We will participate in the Australian Network on Disability’s Access and Inclusion Index 2022 to benchmark our performance and will engage AND to undertake an independent end of-plan audit upon completion in December 2022. The outcomes of this AIP will be reported to the Board via its People and Sustainability Committee.

: Our 2020 to 2022 Accessibility and Inclusion Plan is available in alternative formats on our website auspost.com.auAlternative Formats

If you would like to contact anyone from the team:

Call from within Australia 13 POST (13 7678)

email DiversityandInclusion@auspost.com.au

Get in touch on Facebook: facebook.com/australiapost

Tweet us at @auspost Get in touch on

Linkedin: linkedin.com/company/australia post/

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

National Reconciliation Week

Tue, 25 May 2021 15:00:00 +0000

In this episode of Ready to Retail, we are honoured to be in conversation about National Reconciliation Week with Rebekah Williams, the Indigenous inclusion consultant for the Northern Territory, New South Wales, the ACT and Queensland. We are also joined by Warren Mason, Area Manager for New South Wales, and ACT rural north. We take the opportunity to understand from Rebekah and Warren about our contribution to this and the impacts of our partnership with the Indigenous Literacy Foundation across Australia Post and our wider community.

National Reconciliation Week (NRW) 2021 of which the theme is More Than A Word. Reconciliation takes action, begins on 27 May and concludes on 3 June, both of these dates commemorate two significant milestones for reconciliation in Australia, the 1967 Referendum and the High Court Mabo decision. This year will mark 21 years since The People’s Walk for Freedom where 250,000 people marched across Sydney Harbor Bridge in a powerful demonstration of unity.

Every person has a part to play in reconciliation by learning more about our shared histories and culture. Today we work together to further our shared national journey towards a fully reconciled country. One of our commitments includes Australia Post’s partnership with the Indigenous Literacy Foundation (ILF) helping children in remote Indigenous communities with better access to books and opportunities to develop literacy skills.

Here’s some ways you can get involved:

Visit NRW Reconciliation Australia for a range of educational resources and list of upcoming virtual events during NRW
Aboriginal and Torres Strait Islander people can choose to self-identify by visiting My Dashboard on OurPost and updating personal details
Donate to charity through Workplace Giving i.e. Indigenous Literary Foundation

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Great Aussie Coin Hunt 2

Thu, 13 May 2021 15:00:00 +0000

Fire up the BBQ and rip open a packet of Tim Tam biscuits, The Great Aussie Coin Hunt is back for another year. We’ve teamed up with the Royal Australian Mint to celebrate Aussie icons by releasing 26 new collectable $1 coins.

In this Products & Services episode of Ready to Retail, we are all very excited to welcome the return of the 2021 Great Aussie Coin Hunt this week we will hear from Michael Zsolt (Group Manager, Philatelic) Stephanie Hewish (Senior Marketing Manager at Australia Post) & Maria Gumina (Postal Manager at Maddington PO)

Did you join in on Australia Post’s ground-breaking Great Aussie Coin Hunt in 2019? Well, from 10 May 2021, Australians across the country can embark on the Great Aussie Coin Hunt 2, with a whole new set of 26 special $1 coins to collect that are Aussie Az!

Simply visit a participating Post Office, make a cash purchase and check your change to see whether it includes one of 26 new coin designs.

This exciting treasure hunt is aimed at collectors of all ages (even collectors in the making), so why not bring your children or grandchildren into your local participating Post Office and join in the fun! Hunt for all 26 coins or collect specific letters to create personalised sets and spell your name or the names of family and friends!

The Great Aussie Coin Hunt 2 begins on 10 May 2021, at participating Post Offices. Coins are subject to in-store availability.

To learn more, visit: aussiecoinhunt.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Australia Post Insurance Offers

Tue, 04 May 2021 15:00:00 +0000

In this Products & Services episode of Ready to Retail, we celebrate and revisit both our new and existing insurance products. We welcome John Kapoukranidis, Product Manager for Insurance, to guide us through our offers.

We know that previously our customers may not have seen us as a valued supplier of insurance, but with a renewed focus and a new insurance underwriter (QBE), we are now firmly positioning ourselves in the insurance category and becoming a serious alternative for Australians across financial services.

To celebrate our new insurance offering with QBE, as an Australia Post team member, if you purchase a new home insurance policy online, you’ll get an Australia Post discount off the premium before government charges1 in your first year and/or if you purchase a new car insurance policy online you’ll get an Australia Post discount off the premium before government charges1 in your first year, plus ongoing savings each time you renew your policy.2

To learn more about this, head to OurPost - https://ourpost.com.au/news/latest-news/celebrating-our-new-home-and-car-insurance-products

Or, if you would like to more information:

Refer to the Financial Products and Services reference materials available in the POP Knowledge Hub at People / Process | Training | Compliance Training for further information. Information and Support
Support materials for the General Insurance Information Request including an Easy Guide are available in the POP Knowledge Hub at Product / Service | Financial Services | General Insurance.
For procedural assistance, please contact the Retail Help Desk on: 1800 807 994 or for non-urgent assistance, email your query with your WCC to RetailHD@asupost.com.au
Customers can access information online at: auspost.com.au/money-insurance/get-insurance
Customer questions about this service should be directed to Customer Service on 13 POST (13 76 78).
For any questions or further information, please contact John Kapoukranidis by email to John.Kapoukranidis@auspost.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

Terms and conditions

1 Government charges include the Fire Services Levy, GST and stamp duty. Discount may be withdrawn at any time in the sole discretion of Australia Post.

2 General disclaimer (excluding Compulsory Third Party (CTP) insurance):

Australia Post home and motor insurance is issued and underwritten by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239545) (QBE). Australian Postal Corporation (ABN 28 864 970 579, AR No: 338646) is an authorised representative of Australia Post Services Pty Limited (ABN 67 002 599 340, AFSL 457551) which is acting (under its own AFSL) on behalf of QBE. Any advice provided is general only and has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. To decide if this product is right for you, please read the relevant Combined Financial Services Guide and Product Disclosure Statement (Home) and Combined Financial Services Guide and Product Disclosure (Car).

See omnystudio.com/listener for privacy information.

Bank@Post | Success stories from the field

Wed, 07 Apr 2021 15:00:00 +0000

In this Products & Services episode of Ready to Retail, we get out and about and hear from two of our Licensees on just what makes the Bank@Post service successful both in their outlet, and their community. We welcome Greg Dunn, the Licensee from Strathdale Licensed Post Office and Bai Quinn Pan, the Licensee from Sandringham Licensed Post Office who both share their insights, hints and tips with us all.

With so much information at our fingertips for the Bank@Post service, we have made it simple to navigate to the right place to find all the hints and tips.

Head to the POP knowledge hub > Financial Services > Banking or follow this link: https://auspost.sharepoint.com/sites/pop/knowledge/Pages/KnowledgeHub.aspx?CategoryId=0228d909-bc90-4978-865f-cd5bb402389c

Or, if you would like to reach out to the team:

For procedural assistance, please contact the Retail Help Desk on 1800 807 994 or by email to RetailHD@auspost.com.au
For technical assistance, contact the National IT Service Desk on 13 21 31, option 1.
For product related questions, please email bankatpost@auspost.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Bank@Post | Back to Basic

Mon, 22 Mar 2021 14:00:00 +0000

In this episode of Ready to Retail, we go back to basics in the Products & Services series and will be focusing on the Bank@Post service in our Post Offices. We welcome Bob Hooper the Head of Banking and Distribution, Payments and Financial Services, to walk us through the important role that Australia Post plays in our communities by having the Bank@Post service available.

With so much information at our fingertips for Bank@Post, we have made it simple to navigate to the right place to find all the hints and tips.

Or, if you would like to reach out to the team:

For procedural assistance, please contact the Retail Help Desk on 1800 807 994 or by email to RetailHD@auspost.com.au
For technical assistance, contact the National IT Service Desk on 13 21 31, option 1.
For product related questions, please email bankatpost@auspost.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Identity Services - Land Titles

Mon, 01 Mar 2021 14:00:00 +0000

In this episode of Ready to Retail, we embark once again in the Products & Services series, and jump right into it with our Identity services team. We welcome Puiling Hung the Product Manager in the Verification of Identity team within Property Transfers, to help us understand what the land title transaction consists of and also gives us some hints and tips on how we can engage with our customers to help them get it right the first time when interacting with us.

With so much information at our fingertips for Identity services, we have made it nice and easy to navigate to the right place to find all the hints and tips.

Head to the POP knowledge hub > Identity Services > Land Titles or follow this link: https://auspost.sharepoint.com/sites/pop/knowledge/Pages/KnowledgeHub.aspx?CategoryId=11106005-f2bc-4de2-9644-3a9a6a01ff57

Or, as a team member at any Post Office, you can contact the EPOS Helpdesk on: 1800 807 994 or contact the team on: LandTitleVOI@auspost.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Philatelic - Diving into stamps

Tue, 09 Feb 2021 14:00:00 +0000

In this episode of Ready to Retail, we start on our journey with Products & Services, to learn more about our Philatelic part of the business by diving into the stamp world.

We welcome to the show, Richard Breckon, Team Leader of Philatelic Archives. You will hear Richard this week helping us all understand what philatelic actually means and of course, where we are headed in this space.

We have many new people diving into the collecting space, which is a very competitive and global scene in the digital age. You will also hear some amazing facts and tips on how to engage and encourage people to either reengage with the stamp collecting world or move from a hobbyist’s to a philatelist.

For more information on or to speak with someone in our Philatelic team, please reach out to Kerry Tillison on: Kerry.Tillison@auspost.com.au

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Supporting communities when disaster happens

Thu, 21 Jan 2021 14:00:00 +0000

In this episode of Ready to Retail, we visit our community series, which this week has a Focus on supporting communities when disaster happens.

With a presence in communities right across Australia, and through our partnership with Australian Red Cross, we are proud to be able to use our retail network and our digital channels to help raise much needed funds to support those impacted and recovering from Australian Disasters. Last year, we helped raise more than $1.2M in over the counter donations, for Australian Red Cross Disaster Response and Recovery Fund adding to a combined total of $1.4M (via Workplace Giving and direct online donations from our website), which helped provide immediate on-the-ground support to Australian communities affected by disaster.

In this community series, you will hear from Amber Collins, Chief Marketing Officer about why we support disaster response, how we do it and what we want our people to know about us in relation to disaster. We also speak with Colin Sivalingum Red Cross State Emergency Services Manager for Queensland to really understand the importance of providing humanitarian aid when disaster happens and what our partnership means. You will also have the opportunity to hear from Sandy Davis, Parndana Post Office Manager on Kangaroo Island, on what it’s like when disaster happens, how the post office and community bands together, the importance of the post office as a part of the impacted community and the support they offer for community.

Customers can donate over the counter to Australian Red Cross Disaster Response and Recovery fund through their local participating Post Office till the end of January

For more information about our partnership, how to donate and get involved please visit the following link: https://auspost.com.au/about-us/supporting-communities/disaster-relief

As always, if you have any comments, questions, suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Financial Loan Referral Services Supporting our Business Customers

Wed, 13 Jan 2021 14:00:00 +0000

In this episode of Ready to Retail, we are back again with our Products and services series focusing on financial loan referral services, supporting our business customers. We will be joined by Rebecca Motter, Senior Manager, Commercial and Business Development to discuss this loan referral service and what it will mean to your small business customers.

Australia Post recently announced that we'll be offering our customers referrals to business lending specialists, enabling small businesses to be matched with lending options to help them run and grow.

Commenced in outlets late last year, over the counter and online small business customers may be referred for help with finding the best loan option and interest rate to suit their needs from a panel of more than 50 lenders. *

Integration of this proprietary platform with Australia Post’s website and retail POS systems will enable small business customers to obtain an online quote and book an appointment with a business finance specialist at a time that suits them.

If you have not received your marketing flyers to display in store, additional Flyers can be ordered (in bundles of 25) via Inventory Management (IM) using SAP material number 8842169 | Business Loans Flyer.

You can also find out more information on this service, like the easy guide and information guide, head to Post Office Portal | Knowledge Hub | Banking

As always, if you have any comments, questions suggestions or queries, please feel free to contact our team by emailing them on: retailacademy@auspost.com.au

*Australia Post will provide your information to and connect you with Valiant Finance Pty Ltd ABN 95 606 560 150 (“Valiant”) who will use the information you provide to match you with the lenders that Valiant identifies as best suiting your needs. Valiant can provide access to over 50 lenders as at October 2020 (lenders may change from time to time and the number and identity of lenders available will depend on the type, amount and purpose of the loan and your circumstances). Business loans only and loans not available for personal, household or domestic purposes or for residential property investment. Lenders’ eligibility criteria and terms and conditions apply. For Valiant’s terms and conditions visit https://valiant.finance/legal. Australia Post will receive a commission

See omnystudio.com/listener for privacy information.

Moments that matter with Dave McNamara

Mon, 21 Dec 2020 14:00:00 +0000

In this episode of Ready to Retail, we have the opportunity to speak with David McNamara, General Manager Post Office Network.

Dave reflects with us on the key highlights and achievements throughout 2020 and helps us gain insight into 2021 and what we can start to get excited about and expect from Australia Post.

Information on Great Aussie Coin Hunt 2 and our Monopoly series can be found on POP. Simply search for either in the space provided.

If you have any comments, questions suggestions or queries, please feel free to contact our team on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Set up for Success | 5 Stages of Christmas Ep 3

Mon, 09 Nov 2020 14:00:00 +0000

In this next episode of Ready to Retail, we move onto the third and last in our Christmas series of ‘Set up for Success’ by continuing the journey of the ‘5 Stages of Christmas’.

To round out this journey, we will learn from Ashleigh Brownscombe, Buying & Planning Manager, how to recover from Christmas and what to do to get ready for the next retail phase and how to respond to this. We also welcome back one of our Christmas experts, Kylie Stam, Retail Channel Development Manager, who will take us through the Human Touch and lead us into the last of the 5 Stages of Christmas.

If you missed the first or second episode in this series, it’s easy to catch up, simply head to our ‘Ready to Retail’ Channel on Whooshkaa or any major streaming service and you can listen to both episodes in the Christmas series, plus many more from there.

If you have any questions surrounding the Back to school campaign or want to get in contact with the merchandise team, please reach out to them on:

If you haven’t had a chance to watch the videos to assist you in setting up this year for Christmas, you can locate these by heading to:

- Access the videos via the LPO Events website:LPO’s

Log onto https://events.lpo.auspost
Select the vimeo tool
Type in the password lpo
Hover your mouse over videos and select those that start with VM Christmas Video

– Access the videos via Launchpad:CPO’s

Go to - Operations home | Visual merchandising | Preparing for Christmas

If you have any suggestions or comments, or simply want to get in touch with our team and ask a question, please contact us on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Set up for Success | 5 Stages of Christmas Ep 2

Wed, 04 Nov 2020 10:01:00 +0000

In this next episode of Ready to Retail, we move into the second in our Christmas series of ‘Set up for Success’ by continuing the journey of the ‘5 Stages of Christmas’.

We will be discussing with Crystal Melvan, Senior Marketing Manager for Retail and Experience, what marketing means to you and your customers and how-to best leverage this. We also have the opportunity to understand the marketing plan and what to do to thrive this festive season. We also welcome back Kylie Stam, Retail Channel Development Manager, to guide us through our product and service offerings and how to really make it easy for our customers to shop with us this year.

If you missed the first episode in this series, it’s easy to catch up, simply go to the Ready to Retail Channel and stream Episode 1 in this Christmas series.

If you have any questions about the marketing plan, the decoration kits or the dates that these need to be set up or want to get in contact with the Marketing team, please contact them on: DLVisualMerchandisingTeam@auspost.com.au

If you haven’t had a chance to watch the videos to assist you in setting up this year for Christmas, you can locate these by heading to:

- Access the videos via the LPO Events website:LPO’s

· Log onto https://events.lpo.auspost

· Select the vimeo tool

· Type in the password lpo

· Hover your mouse over videos and select those that start with VM Christmas Video

– Access the videos via Launchpad:CPO’s

· Go to - Operations home | Visual merchandising | Preparing for Christmas

If you have any suggestions or comments, or simply want to get in touch and ask a question, please contact our team on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Set up for Success | 5 Stages of Christmas

Wed, 28 Oct 2020 13:05:00 +0000

In this episode of Ready to Retail, we embark on our Christmas series, ‘Set up for Success’ and start the Journey by working through the ‘5 Stages of Christmas.

In episode 1 of 3, we will be discussing the impacts of Visual Merchandising and how it can set you up for success with your customers and what it means to really ‘get it right’ with Erin Jones, Visual Merchandising Coordinator.

We will also be engaging with Kylie Stam, Retail Channel Development Manager. Kylie will be joining us for all three episodes, and we start off by really understanding what the ‘5 Stages of Christmas’ are and what impact they can have when bringing Christmas to life in your outlet.

If you have any questions about your Point of Sale, the dates that these need to be set up or want to get in contact with the Visual Merchandise team, please contact them on: DLVisualMerchandisingTeam@auspost.com.au

To locate the videos from the Visual Merchandising Team, head to:

LPO’s - Access the videos via the LPO Events website:

Log onto https://events.lpo.auspost
Select the vimeo tool
Type in the password lpo
Hover your mouse over videos and select those that start with VM Christmas Video

CPO’s – Access the videos via Launchpad:

Go to - Operations home | Visual merchandising | Preparing for Christmas

If you have any suggestions or comments, or simply want to get in touch and ask a question, please contact our team on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

When we connect, we feel better

Mon, 05 Oct 2020 14:00:00 +0000

In this episode, we talk about connection and have the opportunity to explore what this means further with Patrice O’Brien, the Chief Community Officer Beyond Blue. To share more about this partnership and explore further what Australia Post is doing to support its people and our communities, you will hear from Nicole Sheffield, Australia Posts Executive General Manager. You will also gain an understanding of Lisa Campbells’ journey, a Network Support Officer in Qld, and hear some practical tips that we could all put into practise.

Australia Post is committed to support the mental health and wellbeing of all Australians and want to encourage our people to think about their mental health proactively. To understand more about this or if you want to know how to get involved, visit either the Australia Post website or Beyond Blue or get in contact with our team on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Moments that Matter with Nicole Sheffield

Wed, 30 Sep 2020 19:00:00 +0000

In this episode, we explore what Australia Post is and has been doing in response to the Covid-19 Pandemic. To help us understand this, we are joined by Australia Posts Executive General Manager, Nicole Sheffield, who also gives us an insight into what Podcasts she’s listening to right now and some practical tips to stay connected.

We are also calling out to all of our listeners to get in contact and tell us what they think we should name the podcast. As Nicole let us know, ‘let’s make it down to earth and something that can motivate you’

To be the winner of naming the Podcast, email your entries to: retailacademy@auspost.com.au by the 16th of October, this will also put you into the running for a great prize. The winning name will be announced on Friday the 23rd of October.

See omnystudio.com/listener for privacy information.

Emergency Preparedness & Readiness

Mon, 14 Sep 2020 09:06:00 +0000

In this episode, we explore how to be prepared and ready in the event of a disaster. To help us understand what to do, how to do it and where to go to go to find all the information for our Safety Plans, you will hear from Maria Stirling, Safety Manager Community & Consumer, Rolf Light, Licensee of Torquay & Urangan & Janette Hunt, Postal Manager at Batemans Bay.

We want you to give you the tools to be prepared and as such, have partnered with the Red Cross. We encourage you to take 15 minutes out of your day, over the next week and Download the Red Cross RediPlan: a free disaster preparedness guide packed with helpful hints and clever strategies on how to prepare for disasters and make your emergency plan.

If you have any other questions, or would like or get in contact with our team on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

Celebration of Partnership | Australia Post & The Indigenous Literacy Foundation

Tue, 01 Sep 2020 07:28:00 +0000

In this episode, we celebrate our partnership with the Indigenous Literacy Foundation and explore what that means and the impact this has on our people and the community. We will be speaking with Nicky Tracey, Head of Community, Chris Heelan, National Indigenous Manager, Karen Williams, Executive Director of the Indigenous Literacy Foundation & Richard Thomas, Postal Manager at Broken Hill.

Earlier this year, we launched our commitment to literacy and announced the Indigenous Literacy Foundation as our major Literacy Partner. The Indigenous Literacy Foundations Book Supply program sends new books to communities that need them the most. Indigenous Literacy day is celebrated on September 2nd this year as a virtual event and is an opportunity to share and enlighten children about Indigenous song, languages and stories.

To understand more about our partnership, the Indigenous Literacy Foundation and the work they do or to get involved, you can visit either the Australia Post or the Indigenous Literacy Foundation Website or get in contact with our team on: retailacademy@auspost.com.au

See omnystudio.com/listener for privacy information.

MyPost Business | Success Stories from the Field

Tue, 18 Aug 2020 04:33:00 +0000

In this episode we have the pleasure of speaking with two wonderful Australia Post team members, Theo Popis, the Licensee at Noranda Licensed Post Office in WA and Josh Park, The Postal Manager at Loganholme Post Office. We learn that success with MyPost Business can be as simple as a question and that it all starts with the team. You will hear the energy and passion that drive both Theo & Josh and they share with us the key tips they know will help drive success in both your outlet and with your customer. To find out more information for your outlet on MyPost Business, head to the Post Office Portal | Knowledge Hub | Product / Service | Small Business | MyPost Business

See omnystudio.com/listener for privacy information.

MyPost Business Made Easy

Tue, 18 Aug 2020 04:22:00 +0000

In this episode, we talk to Rodger Alister, a key player in the creation of the MyPost Business program. Rodger talks us through all things from What MyPost Business actually is, How it works right down to the detail of what the banded savings for customers are & what products are eligible. We also learn all about the current introductory offer and what this means to customers, what's in it for outlets and how to link a customer to your outlet. Rodger also leaves us all with some key tips to implement in outlets. To find out more information for your outlet on MyPost Business, head to the Post Office Portal | Knowledge Hub | Product / Service | Small Business | MyPost Business

See omnystudio.com/listener for privacy information.

PO Box Plus

Tue, 07 Jul 2020 23:56:00 +0000

PO Box Plus is a new service to Australia Post, launched on the 1st of June 2020. In this episode, we talk to three of our Australia Post team members about how PO Box Plus originated, the benefits of the program, the ease in which customers can join and how it has been successful for our Outlets. You will also hear some top tips from our team members on how to promote this service to your customers.

See omnystudio.com/listener for privacy information.