Lexus were the big winners in the JD Power Australia Customer Service Index or CSI Study a few weeks back – from this survey quite clearly Lexus leads the German luxury brands in terms of the way they treat their customers in their dealer service department. J.D.Powers CSI based on a 1,000-point scale saw Lexus score 852, while Mercedes posted 828, Audi 826 and BMW 811. Interestingly, while Lexus was included in the 2014 and 2015 surveys it was not ranked due to a small and insufficient sample size. According to J.D. Power - Lexus performance in this period would have fallen below Mercedes-Benz had their been a statistically sound sample. Luxury car owners understandably have high expectations when it comes to their experience in servicing – service quality ranks 25 per cent of the CSi score, issues related to the service advisor 20 per cent, vehicle pickup at 20 per cent, service initiation 18 per cent and the service facility 17. Hard markers. I’m David Berthon

I’m David Berthon

Lexus were the big winners in the JD Power Australia Customer Service Index or CSI Study a few weeks back &ndash; from this survey quite clearly Lexus leads the German luxury brands in terms of the way they treat their customers in their dealer service department. J.D.Powers CSI based on a 1,000-point scale saw Lexus score 852, while Mercedes posted 828, Audi 826 and BMW 811. Interestingly, while Lexus was included in the 2014 and 2015 surveys it was not ranked due to a small and insufficient sample size. According to J.D. Power - Lexus performance in this period would have fallen below Mercedes-Benz had their been a&nbsp;statistically sound sample. Luxury car owners understandably have high expectations when it comes to their experience in servicing &ndash; service quality ranks 25 per cent of the CSi score, issues related to the service advisor 20 per cent, vehicle pickup at 20 per cent, service initiation 18 per cent and the service facility 17. Hard markers. I&rsquo;m David Berthon
I&rsquo;m David Berthon

A weekly show with all the latest information and news in the motoring industry. Hosted by 2GB's very own motoring corespondent David Berthon. 

For more engaging content visit the 2GB website, or listen live to 2GB 873.

A weekly show with all the latest information and news in the motoring industry. Hosted by 2GB's very own motoring corespondent David Berthon.&nbsp;
For more engaging content visit the 2GB website, or listen live to 2GB 873.

Motor Torque with David Berthon

A weekly show with all the latest information and news in the motoring industry. Hosted by 2GB's very own motoring corespondent David Berthon. 

For more engaging content visit the 2GB website, or listen live to 2GB 873 

A weekly show with all the latest information and news in the motoring industry. Hosted by 2GB's very own motoring corespondent David Berthon.&nbsp;
For more engaging content visit the 2GB website, or listen live to 2GB 873&nbsp;

Advertisement